EDGE Academy Workshop:
Navigating Workplace Conflict in the Modern Era
Overview:
The importance of communication is highlighted increasingly as an essential skill in job applications. Here’s one example: “Superior communication, interpersonal skills, and ability to prioritize the highest activity; Ability to effectively communicate with and present to C-level execs.” Here is another that captures the need for technical and functional communication skills: “Advance knowledge and understanding of best practices with a wide range of communication platforms and tools, including digital and social media platforms and strategies.”
This workshop speaks to those issues. It introduces dynamics of public speaking, audience analysis and expectation, organizational and personal image management, speaker apprehension, and Internet tools for collaboration and agile communication.
Participants will increase their assertiveness and communication effectiveness and become familiar with professional protocol when conducting and presenting in meetings in person, virtually, and in public.
You will learn how to structure your speeches and frame them to be culturally sensitive, inclusive, and respectful, informative, persuasive, and entertaining for various occasions.
Workshop
Objectives
By the end of the workshop, you will be able to:
-
Identify sources of interpersonal conflict by examining communication channels, including digital platforms, hybrid feedback processes, remote supervision, evolving employee relations, leadership presence across distributed teams, shifting organizational cultures, and multi-generational workplace dynamics
-
Equip yourselves with practical tools to de-escalate and resolve emerging conflicts in both virtual and in-person environments
-
Promote proactive strategies to recognize and address discrimination, bias, and inequitable practices before they escalate
Why Conflict
Reduce Matters Now
Workplace tensions and conflict are inevitable when unique people work together, but avoiding them is costly. Unaddressed conflicts lead to decreased productivity, poor customer service, increased turnover, and damaged team cohesion.
This workshop provides insight into today's complex workplace dynamics where traditional hierarchies are shifting, remote and hybrid work models create new communication challenges, and multi-generational teams navigate different expectations around work-life integration, technology use, and professional relationships.
Workshop Components
Communication gaps across digital and in-person channels
Lingering uncertainty from recent workplace transformations
​
Unclear boundaries in flexible work arrangements
​
Outdated management practices that don't fit modern work realities
Generational differences in work styles and values
​
Diagnostic tools to understand intercultural or cross-cultural conflict dynamics
Participants will learn to recognize early warning signs of conflict and develop skills to transform tension into productive dialogue and stronger working relationships.
